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​Patient and Visitor Resources

Find resources below for UPMC patients, families, visitors, and community members.

Information for Patients 

Use these helpful resources to help you prepare for your appointment, test, or surgery at a UPMC facility.

Information for Visitors

Visiting a patient at a UPMC hospital? Find information on parking, visiting hours, gift shops, and more.​

International Patients

UPMC Global Care offers a comprehensive program for patients in countries where advanced health care is not readily available.

Patient Relations

UPMC Patient Relations works with you and your family to ensure you have a positive experience during your time with us

Contact UPMC​

For help and information, contact UPMC through one of the email addresses or forms found here.

Condition Help

Condition Help is a safety hotline patients and families may call when there is a change in the patient's condition and the patient or family is unable to get the attention of a health care provider.

Medical Records

UPMC can provide paper or electronic health records to interested patients.

Privacy Practices

UPMC is committed to keeping patient information confidential and secure.

Patient Hospital Bills

UPMC Hospital Financial Services assists patients with all questions related to hospital bills. You can also pay your bill online now.​

Financial Assistance

UPMC offers financial assistance for medical care to eligible individuals and families.

Classes and Events

Register yourself or a family member for a UPMC class or community event.

Health and Patient Education Materials

Learn about health-related topics, from surgery to nutrition, with patient education materials prepared by UPMC experts.


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For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

UPMC is an equal opportunity employer. UPMC policy prohibits discrimination or harassment on the basis of race, color, religion, ancestry, national origin, age, sex, genetics, sexual orientation, gender identity, marital status, familial status, disability, veteran status, or any other legally protected group status. Further, UPMC will continue to support and promote equal employment opportunity, human dignity, and racial, ethnic, and cultural diversity. This policy applies to admissions, employment, and access to and treatment in UPMC programs and activities. This commitment is made by UPMC in accordance with federal, state, and/or local laws and regulations.

Medical information made available on is not intended to be used as a substitute for professional medical advice, diagnosis, or treatment. You should not rely entirely on this information for your health care needs. Ask your own doctor or health care provider any specific medical questions that you have. Further, is not a tool to be used in the case of an emergency. If an emergency arises, you should seek appropriate emergency medical services.

For UPMC Mercy Patients: As a Catholic hospital, UPMC Mercy abides by the Ethical and Religious Directives for Catholic Health Care Services, as determined by the United States Conference of Catholic Bishops. As such, UPMC Mercy neither endorses nor provides medical practices and/or procedures that contradict the moral teachings of the Roman Catholic Church.

Pittsburgh, PA, USA