Crisis Training Institute

The Crisis Training Institute of Western Psychiatric Institute and Clinic of UPMC provides a wide range of programs and consulting services. Our programs focus on:

  • Crisis prevention and intervention
  • Stress management
  • Suicide intervention
  • The mental health component of disaster response.

These programs and services help behavioral health, schools, health care, substance abuse programs, and public safety professionals perform effectively in crisis-related or potentially violent situations.

Crisis Training Institute programs help to:

  • Increase confidence and intervention skills in crisis situations
  • Maximize team effectiveness and cohesion in the midst of a crisis
  • Minimize the impact of traumatic stress on individuals involved in a crisis response
  • Understand the impact of trauma and the importance of providing trauma-informed care
  • Identify key factors in the safe resolution of crisis situations
  • Assist staff in the use of stress appraisal to identify ways to cope with stressful situations
  • Enhance suicide awareness and provide intervention skills to work more effectively with an individual at risk for suicide

Our professional team members are experienced in the fields of mental health, crisis management, education, drug and alcohol, and behavioral health outreach. The team’s collective background includes clinical management and education as well as psychiatric nursing, intellectual disability, behavioral health response, and crisis experience, including phone, mobile, walk-in, and residential.

Our Track Record

Our programs have been implemented at UPMC hospitals, including Western Psychiatric Institute and Clinic of UPMC, and at other hospitals including Tennessee Department of Mental Health and Substance Abuse Services, Watson Institute, Indiana Regional Medical Center, Sibley Memorial Hospital, and Children's Hospital of Chicago.

Crisis Training Institute

To learn more about our programs or to schedule a consultation, please call 412-864-5048 or email Bobbi Jo Wendel at

A full list of upcoming trainings can be found under the Office of Education and Regional Program's website:

Contact Us

To learn more about our programs or to schedule a consultation, please call

For an emergency, please call 412-624-1000 or toll-free

For more information about
Services for Teens at Risk
(STAR-Center) and our services, please contact us at
(open weekdays 8:30 a.m. to 5:00 p.m.)

Crisis support services
for residents in
Allegheny County, call
re:solve Crisis Network at
1-888-7-YOU CAN

Additional Resources

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