Crisis Training Institute

The Crisis Training Institute of Western Psychiatric Institute and Clinic of UPMC provides a wide range of programs and consulting services. Our programs focus on:

  • Crisis prevention and intervention
  • Stress management
  • Suicide intervention
  • The mental health component of disaster response.

These programs and services help behavioral health, schools, health care, substance abuse programs, and public safety professionals perform effectively in crisis-related or potentially violent situations.

Crisis Training Institute programs help to:

  • Increase confidence and intervention skills in crisis situations
  • Maximize team effectiveness and cohesion in the midst of a crisis
  • Minimize the impact of traumatic stress on individuals involved in a crisis response
  • Understand the impact of trauma and the importance of providing trauma-informed care
  • Identify key factors in the safe resolution of crisis situations
  • Assist staff in the use of stress appraisal to identify ways to cope with stressful situations
  • Enhance suicide awareness and provide intervention skills to work more effectively with an individual at risk for suicide

Our Experts

Our professional team members are experienced in the fields of mental health, crisis management, education, drug and alcohol, and behavioral health outreach. The team’s collective background includes clinical management and education as well as psychiatric nursing, intellectual disability, behavioral health response, and crisis experience, including phone, mobile, walk-in, and residential.

Robert Fonte

Mr. Fonte earned a bachelor’s degree in psychology, an associate degree as a registered nurse, and an MEd in counselor education. Mr. Fonte is Senior Program Coordinator at the Crisis Training Institute, part of Western Psychiatric Institute and Clinic of UPMC. He is a member of Pittsburgh Critical Incident Stress Management (CISM) Team. He worked as a psychiatric nurse and nurse manager at Western Psychiatric, as well as program coordinator at re:solve Crisis Network, near Pittsburgh.

Mr. Fonte has more than 28 years of experience as a practitioner, developer, and teacher of programs in crisis, disaster, and stress management. He is one of the original authors and instructors of training programs for Comprehensive Crisis Management, Stress Inoculation, Situational Alliance, and Advanced Response Teams. Mr. Fonte assisted in the development of the curriculum and provided training to Pennsylvania’s Disaster Crisis Outreach and Referral Teams (DCORT) and disaster coordinators.His experience also includes teaching numerous training programs in crisis management and CISM.

Jeffrey D. Magill, MS, CTR

Mr. Magill is Project Coordinator of the Behavioral Health Emergency Management and the manager for the Crisis Training Institute of Western Psychiatric Institute and Clinic of UPMC. For more than 20 years, Mr. Magill responded to crisis situations, providing behavioral health support in times of need to individuals in various settings, including health care facilities, businesses, schools, and in the community.

Mr. Magill manages operations of Western Psychiatric’s Behavioral Health Response Team, which actively responds to adverse events throughout the local area. The response team provides crisis stabilization interventions to individuals who are impacted by a critical event. Mr. Magill has experience developing and teaching training programs in crisis management, suicide prevention and assessment, emergency preparedness, and behavioral health response to crisis situations.

Mr. Magill co-authored the “Comprehensive Crisis Management” (CCM) program, is a master trainer for Livingworks in the Applied Suicide Intervention Skills Training (ASIST). He is an approved instructor for the International Critical Incident Stress Foundation in “Assisting Individuals in Crisis and the Group Crisis Intervention Training” classes.

Daniel Lichok

Mr. Lichok is a Crisis Trainer for the Crisis Training Institute through Western Psychiatric Institute and Clinic of UPMC. Prior to becoming a crisis trainer, he worked as a phone clinician at re:solve Crisis Network near Pittsburgh. During his time as a phone clinician, Mr. Lichok had the opportunity to provide training on many occasions to staff at Western Psychiatric and at other mental health facilities.

Mr. Lichok is a member of the Western Psychiatric Institute and Clinic Mental Health Disaster Response Team. He has responded to multiple incidents in the community and in several school districts.

Mr. Lichok’s experience includes working with intellectually disabled individuals, working with children in community and school settings, and working with adults whose conditions span the mental health spectrum.

Nathaniel Olstein

Mr. Olstein is a crisis trainer for the Crisis Training Institute through Western Psychiatric Institute and Clinic of UPMC. Prior to becoming a crisis trainer, he worked as a director of behavioral management in an acute care setting that provided care to child and adolescent patients presenting with conditions requiring residential and/or inpatient mental health treatment.

Mr. Olstein's professional experience includes working with children and adolescents in several settings including school, home, specialized residential facilities, and acute inpatient care. For more than eight years, Mr. Olstein has provided crisis intervention training, including milieu management using a least restrictive, person-centered, recovery-oriented, and trauma-informed care approaches.

Mr. Olstein also assisted with creating and providing milieu management trainings as well as being an American Red Cross Heartsaver and BLS First Aid/CPR/AED trainer. Additionally, Mr. Olstein is knowledgeable in the regulatory requirements associated with crisis management, seclusions, and restraints, including those associated with The Joint Commission.

Our Track Record

Our programs have been implemented at UPMC hospitals, including Western Psychiatric Institute and Clinic of UPMC, and at other hospitals including Tennessee Department of Mental Health and Substance Abuse Services, Watson Institute, Indiana Regional Medical Center, Sibley Memorial Hospital, and Children's Hospital of Chicago.

Crisis Training Institute

To learn more about our programs or to schedule a consultation, please call 412-864-5049.

A full list of upcoming trainings can be found under the Office of Education and Regional Program's website.

Individuals can register for our trainings through the UPMC Class and Events Online Registration website.​

Contact Us

To learn more about our programs or to schedule a consultation, please call

For an emergency, please call 412-624-1000 or toll-free

For more information about Services for Teens at Risk (STAR-Center) and our services, please contact us at
(open weekdays 8:30 a.m. to 5:00 p.m.)

Crisis support services for residents in Allegheny County, call re:solve Crisis Network at
1-888-7-YOU CAN

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For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

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