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International Transplant Services

Patients come to UPMC from more than 2,000 towns and cities in America and 30 foreign countries.

UPMC Global Care offers a wide range of auxiliary services to ensure that patients and their families receive the highest standard of coordinated care. This care is responsive to each patient's clinical, cultural, and spiritual needs. Services provided begin in coordination with the patient's doctors at home, before arrival in the United States, and continue long after treatment.

In addition, UPMC transplantation services also are available through ISMETT, a specialized medical center located in Palermo, Italy.

Hospitality Services

  • Arrangements for an interpreter to greet patients and their families at the airport and accompany them to their prearranged housing location
  • Assistance with air and ground travel
  • Arrangements for accommodations, depending on each patient’s needs — Family House provides convenient, affordable housing for patients and their families traveling to Pittsburgh for treatment of serious illnesses.
  • Assistance in planning tours, day trips, and shopping trips as requested
  • Reading materials, such as periodicals and books, and videos in each patient’s language

Medical Services

  • Arrangements for air ambulance services
  • Arrangements for special foods and nutritional needs
  • Follow-up care, including rehabilitation, pharmacy services, medical services, and special therapy
  • Preventive medicine for family members while in Pittsburgh, including checkups, clinic visits, and prescriptions

Administrative and Financial Services

  • Assistance with admissions processes
  • Communications and computer help, including internet access, long-distance calling, faxing, and copying
  • Assistance with local bank accounts, wire transfers, check cashing, and other transactions
  • Coordination of bills and payments for medical care
  • Coordination of discharge planning with medical staff

Cultural Services

  • Assistance with religious needs
  • Arrangements for cultural and religious dietary needs
  • Liaison to appropriate ethnic communities in the Pittsburgh area

Contacting the Starzl Institute

To contact the Starzl Institute from locations outside the United States and Canada:

Method How
Telephone 01-412-647-5800 or
1-877-640-6746, toll free
Fax 412-647-5070
Mail Thomas E. Starzl
Transplantation Institute
UPMC Montefiore, 7 South
3459 Fifth Ave.
Pittsburgh, PA 15213
Attention: Transplant Referral


ISMETT, shown above, is an international center for specialized medicine serving the people of the Mediterranean region that was founded as a partnership among the University of Pittsburgh Medical Center, the Cervello and Civico hospitals in Palermo, and the Sicilian regional government.

  • Video: About ISMETT
    320 x 240 broadband (3 minutes, 20 seconds)

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For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

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