Financial and Insurance Considerations ​

Before a transplant evaluation is scheduled, you will be assigned to a specific UPMC transplant credit analyst, who will be your contact during the entire transplant process to answer questions about insurance coverage and the expenses of transplantation.. During this time, your credit analyst will work closely with the insurance case manager to learn the extent of your insurance coverage.

Once approved for transplant, you will receive more information about the transplant process and be officially placed on the transplant wait list. 

At UPMC, we encourage you to take an active role in understanding your insurance benefits. We believe when you are well-informed of your financial affairs, the process runs more smoothly before and after transplant.

Who to Call

For more information about paying for your transplant, call the following offices weekdays between 8 a.m. and 4:30 p.m., EST.

General financial or insurance-related information: UPMC Patient Business Services
UPMC Physician Services 1-888-647-9600


If you have specific financial or billing questions about your transplant type, you can inquire by calling the appropriate number below:

Kidney, kidney/pancreas, pancreas transplant:
Last name begins A-G: 412-432-5534
Last name begins H-N: 412-432-5537
Last name begins O-Z:

​Contact Us

  • Toll-free: 1-877-640-6746
  • Main phone: 412-647-5800
  • Fax: 412-647-5070
  • 24-hour physician referral line: 1-800-544-2500
  • E-mail:





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