Elizabeth Concordia is responsible for leading UPMC’s patient care enterprise, which includes a comprehensive array of clinical capabilities consisting of hospitals, specialty service lines (e.g. woman care, behavioral health, pediatrics, and cancer care), and pre- and post-acute services such as senior living, rehabilitation, and home care. She is one of four executive vice presidents at UPMC and has broad-ranging responsibility for the strategic direction, clinical operations, and financial success of the system, which includes 20 hospitals with 5,100 licensed beds, 17 senior community facilities with 2,400 beds/units.
The Hospital and Community Services Division has 36,800 employees and generates $7.4 billion in operating revenue. Each year, over 1 million patients receive care at UPMC hospital facilities. UPMC is the largest non-governmental employer in Pennsylvania with more than 62,000 employees and over $11 billion in operating revenue.
Ms. Concordia is responsible for leading the hospital and community services division in redesigning inpatient care through new patient care coordination models, developing ambulatory care strategies to maximize service and convenience for the patient, prioritizing patient care quality and safety, and developing new models of care. She is responsible for hospital mergers and fully integrating these hospitals into the UPMC system. She is a strong advocate of the deployment of Electronic Health Systems and the use of analytics, believing such systems enhance the quality of patient care and will ultimately improve the health of the general population.
Since Ms. Concordia joined UPMC in 2001, the division has experienced significant growth and success:
- U.S. News and World Report “Best Hospitals” national ranking improved from #16 to #10
- Operating revenue increased 250% from $2.1 billion to $7.4 billion
- Hospital admissions increased 85% from 143,000 to 264,000
Before joining UPMC, Ms. Concordia served as a key member of the Johns Hopkins System senior leadership team. As the Executive Vice President and Chief Operating Officer for Johns Hopkins Bayview Medical Center in Baltimore, Maryland she was responsible for the Medical Center’s ancillary and medical departments, as well as provider relations, payor initiatives, contract implementation, primary care network development, and revenue recovery. Previously, she was an Associate Director at the Montefiore Medical Center, The Jack D. Weiler Hospital of The Albert Einstein College Of Medicine, in the Bronx, New York, and a Manager and Senior Consultant for Ernst & Young in Washington, DC.
Ms. Concordia earned a Bachelor of Arts degree in Economics and German from Duke University and a Masters in Administrative Science Management from Johns Hopkins University.