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UPMC Passavant–McCandless Information

ATM Machine

A PNC bank machine is available in the first floor main lobby across from the registration desk.

Chapel/Meditation Room/Healing Garden

Located on the first floor near Professional Building 9102, the Chapel is open 24 hours. There is also a healing garden located near the Chapel, and a meditation room on the third floor, East Wing, near the Intensive Care Unit. Your own minister, priest, or rabbi is welcome. A Catholic Sister, assigned to UPMC Passavant by the Diocese, ministers to Roman Catholic patients. To make a request dial 412-748-6707 and we will notify your personal clergy.

Concierge Services

Located in the main lobby of the hospital, our concierge service is available for you and your family between 9 a.m. and 5 p.m. Concierge may help you with listings of local restaurants, hotels, shopping in the area, local church schedules, driving directions, dry cleaning needs, stamps, notary services, and transportation information.

  • For urgent, nonmedical needs after hours (accommodations, meals, etc.) please contact any staff member.
  • Valet parking is available at the Hospital’s Main Entrance and Medical Professional Building during peak hours for a $2 charge.

Courtesy Page

Courtesy pagers are available in various departments. Courtesy Page allows you to move about the hospital and signals you when it’s time to return to the patient care area to receive a status report.

Gift Shop

Located on the first floor, the gift shop offers a variety of personal amenities, giftware, fresh flowers, cards, magazines, and disposable cameras.

  • Hours:
    9 a.m. to 8:30 p.m., Monday through Friday
    Noon to 6 p.m., Saturday and Sunday
    closed on holidays.

Internet Service

Broadband Internet access is available for hospital patients and their families, compliments of UPMC Passavant. Your computer’s Network Connect TCP/IP properties must be setup to “Obtain an IP address automatically” setting. For assistance, please contact the Information Services Helpdesk, Monday to Friday from 8 a.m. to 4:30 p.m. These services may be accessed in the following areas:

  • Ground floor: cafeteria and Oncology waiting area
  • First floor: Donor Hall, Amenities Desk, front lobby,
    Cardiac Cath Lab waiting area, Registration waiting area,
    Austin’s Playroom and Emergency Department waiting areas,
    and the Healthy Lifestyle kiosk
  • Second floor: Operating Room waiting area
  • Third floor: Critical Care waiting area
  • Fourth floor: Pavilion waiting area
  • Fifth floor: Pavilion waiting area
  • Sixth floor: Pavilion waiting area

Main Information Desk

Located at the main entrance, representatives are available to direct you and assist you with any special needs.

Medical Library

Located on the first floor of the hospital near Physical Therapy. The Library's collection ranges from easy to understand books to the latest medical research via the internet.

  • Hours:
    8:30 a.m. to 4:30 p.m., Monday through Thursday.

Public Phones

Telephones are located on the first floor near the main entrance, Central Registration area, nursing unit waiting areas, and near the Emergency Department.

Public Restrooms

Restrooms are located on the first floor near the Main Entrance, Physical Therapy and Imaging entrance, Central Registration area, nursing units, and near the Emergency Department.


If you love music and find that it comforts and strengthens you, a bedside hymn could be just the thing for you. Call Volunteer Services at 412-748-6581 and a volunteer singer will honor your request as soon as it can be arranged.

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For help in finding a doctor or health service that suits your needs, call the UPMC Referral Service at 412-647-UPMC (8762) or 1-800-533-UPMC (8762). Select option 1.

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Medical information made available on is not intended to be used as a substitute for professional medical advice, diagnosis, or treatment. You should not rely entirely on this information for your health care needs. Ask your own doctor or health care provider any specific medical questions that you have. Further, is not a tool to be used in the case of an emergency. If an emergency arises, you should seek appropriate emergency medical services.

For UPMC Mercy Patients: As a Catholic hospital, UPMC Mercy abides by the Ethical and Religious Directives for Catholic Health Care Services, as determined by the United States Conference of Catholic Bishops. As such, UPMC Mercy neither endorses nor provides medical practices and/or procedures that contradict the moral teachings of the Roman Catholic Church.

Pittsburgh, PA, USA