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Donald D. Wolff, Jr. Center for Quality, Safety,
and Innovation

The Donald D. Wolff, Jr. Center for Quality, Safety, and Innovation at UPMC provides quality improvement leadership, education, and support infrastructure to health care professionals across the system. The Center’s mission is to help ensure that UPMC provides the best possible patient care by increasing the pace of improvements in quality and disseminating best practices throughout the health system.

Contact the Donald D. Wolff, Jr. Center for Quality, Safety and Innovation at UPMC.


The Donald D. Wolff Jr. Center for Quality, Safety, and Innovation is staffed by trained professionals who provide expertise and leadership in assessing, developing, implementing, and improving care delivery processes. The Center partners with hospital leadership and staff to identify tools and techniques that can help to solve the problems inherent in health care delivery environments.

These innovations include:

  • Reducing blood waste
  • Listening to patients identify how to best improve the patient experience
  • Reducing infections
  • Using clinical analytics to advance performance and drive point of care decision making


Our improvement specialists partner with facility leaders to identify barriers that stand between patients and excellent care, then help redesign care delivery processes. Our efforts focus on the organization's operational and safety goals, as well as supporting local leadership for quality improvement projects at their facilities.


Education staff and leadership across the health system is one of the Center's key functions. It is accomplished many ways, including:

Quality Classes: UPMC provides classes covering key concepts in quality improvement to employees throughout the system to give staff the tools and knowledge to incorporate improvement into strategic priorities and daily work. In addition, clinical and operational leaders can apply for an in-depth program that builds their skills in leading and managing change efforts. Our goal is to empower staff to tackle change.

The Quality Symposium: The symposium explores quality care topics through expert lectures, learning laboratories, and poster sessions. The Center sponsors the annual symposium, which is attended by more 400 UPMC physicians, nurses, managers, administrators, and guests.​

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Pittsburgh, PA, USA