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Paying Your Bill: Insurance and Billing Information

Insurance Reminders

  • Before office visits: If your insurance requires a referral, please call your primary care physician as soon as you have made your appointment with our office.
  • Before hospital admissions: Please call your insurance carrier before you are admitted to the hospital. Most insurance carriers now require patients to get approval before a hospital admission.

If you do not get approval from your insurance carrier before your office visit or hospital admission, the insurance company may not cover the services.

Disability Claims and Forms

If your illness requires you to miss work or become temporarily disabled, your physician office will assist you with completing your disability forms.

About your Bill

University of Pittsburgh Physicians (UPP) participates in many insurance plans and will file a claim for all services covered under a plan.

  • On the day you come for an office visit, you will be asked to pay for services not covered by your insurance plan, including co-payments and deductibles.
  • If we do not participate with your insurance plan, you will be expected to pay for the office services at the time of your visit.
  • We will also will file claims related to hospitalizations and procedures. You will be responsible for any balance not covered by your insurance plan.

Additional fees for service

  • You and your insurance company will receive separate bills for the office and hospital services you received.
  • Bills will include charges for outpatient services and hospital charges.
  • In addition, you will receive separate bills from the doctors who helped care for you.

Billing and Payment Questions

If you want to discuss a payment plan or have questions about billing, call UPP Customer Service — Monday through Friday, between 8 a.m. and 4:30 p.m. EST:

  • 412-442-9600
  • Toll-free at 1-888-647-9600

Mail written inquires to:

UPP Customer Service
Harbor Gardens, Suite 300
1650 Metropolitan St.
Pittsburgh, PA 15233

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